kinds of work do we do?
Repairs, Upgrades, Modifications and Voltage Conversions on High-End
kinds of things do we work on?
Valve and solid state amplifiers and preamps, classic audio units,
DACs, processors, CD players and transports, turntables, speaker
systems and professional audio units.
kinds of things don't we work on?
A/V Receivers, PC Speakers, i-anything, lifestyle systems, ghetto
blasters, mini systems, 3 in 1's, CD stackers, headphones, car stereos,
cassette decks, antique radios, anything with a replacement warranty
or anything from Bang & Olufsen, Electrocompaniet or Chord.
A standard, up-front assessment and quotation fee of $100 will apply
to all units. This $100 fee will be credited against the total repair
cost. You will be notified of the total repair cost before any further
work is carried out.
day, we receive phone-calls and emails asking for the cost of repairing
something... Let's be clear we cannot give estimates on any
job prior to assessing the unit in question. In certain cases however,
where the fault is already known or clearly apparent, the quotation
fee may be waived.
strictly by appointment:
Your doctor, your mechanic and your hairdresser all require you
to make an appointment - your friendly neighbourhood Hi Fi Specialist
is no exception. We don't like turning people away, but if you turn
up in the middle of someone else's appointment, that's likely to
be the outcome.
up and dropping off equipment:
Saturdays between 10 am and 2 pm are the ideal time for picking
up and dropping off. Normally, you won't need to make an appointment
to bring in a unit during Saturday hours unless the item
is very large and heavy in which case, we require notice to arrange
space and or lifting equipment. Any other time, it is necessary
to make an appointment during the hours shown on the contact
Equipment must arrive fully assembled. Units may not be accepted
if they are in any state of disassembly.
It is not usually required to bring standard interconnecting cables
with your unit as we have a full set of cables in the lab. The only
exceptions are when a cable requires attention or if your unit needs
a proprietary (or oddball) cable to operate. Remote controls may
only be required if the unit does not provide front-panel access
to critical functions or if there are remote-related problems.
For warranty claims only, you will need to provide the original
sales invoice or equivalent evidence of the time and place of purchase.
Owners manuals and miscellaneous paperwork are not required for
repairs or modifications. If you do have a service manual or a circuit
diagramme for your unit, that may be useful (unless it's one of
the 20,000 or so we already have on file).
/ Aborted Repairs:
Occasionally, we'll encounter a unit that someone has had
a go at fixing before it got here. Sometimes, the owner thinks:
Maybe the other guy 'sort of half fixed it' so if we
can 'half fix the other half' it should be done for half price.
could be further from the truth in fact, we reserve the right
to turn away 'half fixed' units... Why? Because electricity behaves
according to a strict set a physical laws so there's a logic of
cause and effect at play when electronic equipment fails and so
the causes are usually readily apparent to the trained eye.
someone without the necessary expertise to successfully complete
a repair 'had a go' and 'sort of 'half fixed' a unit, the logic
of cause and effect is obliterated and replaced by any number of
illogical conditions that can greatly complicate the diagnostic
and repair process.
fixed can cost twice as much!
we reserve the right to refuse units presented in any state of disassembly.